Dental General Public Session – New arrangement

Introductory video of Online Registration for Dental General Public Session

Online Registration for Dental General Public Session website

New arrangement

• Online Registration for Dental General Public Session

  The online registration system for the dental general public session (ORDGP) has launched on December 30, 2024 and that the “preliminary registration” arrangements for the dental general public session had ceased from the same day. Members of the public no longer need to queue in person at the relevant dental clinic to obtain a disc quota. The online registration period is from 6:00 am to 11:30 am. If the following day is a Saturday or a public holiday, ORDGP will not accept registrations.

  Following the launch of the ORDGP, members of the public in need of emergency public dental services can access the ORDGP via the “eHealth” (Download), the “iAM Smart” (Download) apps eHealth mobile application (Download) or the DH's Dental General Public Session website to register under their real name for public dental services at designated dental clinics on the next working day. Each person can only register once per day during the above-mentioned registration period. Quotas are allocated by computer ballot.

  To cater for the needs of the elderly, half of the quotas are allocated on a priority basis to elderly people aged 65 or above. Elderly people, who are not allocated a priority quota in the first round, will join other registered persons for the allocation of the remaining quotas by ballot.

  The system conducts balloting immediately after the online registration is closed. People who are successfully allocated a service quota will receive a confirmation notification via Short Message Service (SMS). For easy authentication, all SMS messages issued by the DH’s Dental General Public Session Service will bear the ID “#DH-DENT GP” with the prefix “#” and will NOT contain any hyperlinks.

  Applicants may also log into the ORDGP to check the ballot result after 12.30pm on the day of registration, or call the hotline on 2892 2111 to check from 9am to 5pm during office hours. The DH will also proactively contact all successful applicants on the day of balloting to confirm that the SMS notification has been received.

  People who are successfully allocated a service quota must bring the originals of their identity documents used for registration to the designated dental clinics on the specified date and time to receive dental services. If they need to cancel the appointment, they may use the “Enquiry of Ballot Result or Cancel Appointment” function. The ORDGP will automatically allocate the vacated quota to candidates on the waiting list. Successful waitlisted applicants will receive a SMS notification by 9pm on the day of registration. If a successful applicant cancels on the day of the service or fail to attend, the clinic will contact persons on the waiting list by phone to fill the vacancy, to make the best use of service resources.

  The ORDGP has a compassionate mechanism to take care of persons who have registered multiple times without being allocated a quota. Under this mechanism, the DH sets aside 5% of the first round balloting quotas for those who have registered for the dental general public session in the past 30 days but have not been allocated a quota. In addition, such persons will be placed on the waiting list with priority.

  Anyone who needs assistance registering may visit any dental clinics with dental general public session between 8.30am and 11.30am to register with the assistance of on-site staff, without using their own personal mobile phone or computer.

  The DH has established extensive district network to assist those in need, including District Health Centres, District Health Centre Expresses, District Councillors’ offices, Community Care Teams and dental clinics run by 15 social welfare institutions or non-governmental organisations.

  People who registered for the dental GP sessions and are successfully allocated service quotas through the “iAM Smart” or “eHealth” apps, the person, along with their family members or carers registered with eHealth can view their relevant appointment and attendance records through the eHealth app.

  Please visit the website for addresses and service hours of the 11 dental clinics under the DH with general public sessions.

Scope of Services

The scope of services provided by the Dental General Public Session includes relief of pain and tooth extraction (one tooth per visit). It does NOT include dental filling, dental scaling and polishing, provision of denture, removal of bridge, and pre-orthodontic extraction.

Attention

1. You must present a valid identity document during attendance.
2. If you are under 18 years of age, you MUST be accompanied by your parent / guardian.
3. Effective from 1 January 2026, the service provided at Dental General Public Session for Eligible Persons* shall be free of charge. For Non eligible Persons, the consultation fee (including extractions and other oral surgical emergencies) shall be HK$850, and prescriptions relating to attendance shall be charged at HK$90 per item, for a maximum duration of four weeks.
   * Eligible Persons.
   1. The following are the categories of the Eligible Persons:

      1.1	holders of Hong Kong Identity Card issued under the Registration of Persons Ordinance (Chapter 177), except those who obtained their Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to them and such permission has expired or ceased to be valid;
      1.2	children who are Hong Kong residents and under 11 years of age; or
      1.3	other persons approved by the Director of Health.

   2. For other patients not under the above categories, the rates of charges applicable to Non-eligible Persons will apply. The Director of Health will determine the eligibility of patients to whom the rates of charges will apply.

Special Arrangements for Inclement Weather

If the Dental General Public Session (GP Session) services are cancelled due to inclement weather, applicants who have successfully registered and been allocated a service quota through the system will be eligible for a rescheduled appointment under the following arrangements:

• The cancelled appointment will be rescheduled to the same clinic and same timeslot of the following week (i.e., 7 days later). If that day falls on a public holiday, it will be further postponed to the corresponding timeslot of the subsequent week.
  (Example: Friday morning rescheduled to next Friday morning; if next Friday is a public holiday rescheduled to the Friday morning 2 weeks after.)
• Islands District - Tai O or Cheung Chau Dental Clinics (Service provided once per month): The cancelled appointment will be rescheduled to the next month's service session at the same clinic.
• Notification: Clinic staff will contact the affected successful applicants to inform the relevant arrangements.
• Re-registration Instructions: While waiting for the rescheduled appointment, affected applicants may still participate in balloting for other dates or clinics through the "Online Registration for Dental General Public Session" (ORDGP) system. If you successfully secure a new service quota through a new ballot, please contact our service hotline at 2892 2111 to cancel your reserved appointment, so that the vacated quota can be released to other persons in need.

Contact us

If you have any enquiries, please call 2892 2111, available from Monday to Friday (except public holidays) from 9 am to 1 pm and 2 pm to 5pm.

Dental Clinics with General Public Sessions