Tender and Contract Award Notices

Tender Reference

:

DH/HPB/T/2/2025

Procurement Department

:

Department of Health

Tender Subject

:

Tender for the Provision of Services for Mental Health Support Hotline

Description

:

The tender aims to provide services for the Mental Health Support Hotline

Contract Period

:

For a period of 24 months, tentatively from 27 December 2026 to 26 December 2028 (both dates inclusive)

Place for Collection of Tender Documents

:

Health Promotion Branch,
Department of Health,
7/F, Southorn Centre,
130 Hennessy Road Wanchai, Hong Kong
Tel. No.: (852) 2835 1863
Fax No.: (852) 2573 1957

The tender documents may be downloaded from the e-Tender Box (“ETB”) of the Procurement and Contract Management System of the Government Logistics Department. Information about e-tendering is available on the ETB website (This link will open in a new windowhttps://pcms2.gld.gov.hk/iprod/#/home?lang-setting=en-US).

Contact Person

:

Ms. Melody TANG
Executive Officer (Health Promotion) 2
Health Promotion Branch
Department of Health
7/F, Southorn Centre
130 Hennessy Road Wanchai, Hong Kong
Tel. No.: (852) 2835 1814
Fax No.: (852) 2573 1957

Closing Date and Time

:

4 September 2026 at 12:00 noon (Hong Kong time)

Submission of Tenders

:

Tenders must be clearly marked with the tender reference and the subject of the tender on the outside of the envelope (but should not bear any indication which may relate the tender to the tenderer) addressed to the Chairman, Tender Opening Committee, Government Logistics Department, and deposited in the Government Logistics Department Tender Box situated on the Ground Floor, North Point Government Offices, 333 Java Road, North Point, Hong Kong before 12:00 noon (Hong Kong Time) on the closing date of the tender as stated above. Tenders must be deposited in the tender box as specified above (“Specified Tender Box”) before the tender closing time. Late tenders and tenders not deposited in the Specified Tender Box will not be accepted.

Remarks

:

1. The above tender is NOT covered by the World Trade Organization Agreement on Government Procurement and will not involve electronic auction.
2. Open tendering is adopted. All interested contractors / suppliers / service providers are invited to tender.
3. The Government of Hong Kong Special Administrative Region does not bind itself to accept the lowest tender (or the highest combined score for a tender which adopts a marking scheme) or any tender, and reserves the right to negotiate with any tenderer about the terms of the offer.
4. In case Tropical Cyclone Warning Signal No. 8 or above is hoisted, or Black Rainstorm Warning Signal or “extreme conditions” announced by the Government is/are in force for any duration between 9:00 a.m. and 12:00 noon (Hong Kong Time) on the tender closing date, the tender closing time will be postponed to 12:00 noon (Hong Kong Time) on the first working day after the Tropical Cyclone Warning Signal No. 8 is lowered, or the Black Rainstorm Warning Signal or the “extreme conditions” announced by the Government has/have ceased to be in force.
5. In case of blockage of the public access to the location of the Specified Tender Box at any time between 09:00 and 12:00 noon (Hong Kong Time) on the closing date of the tender stated above, the Government will announce extension of the tender closing time until further notice. Following removal of the blockage, the Government will announce the extended tender closing time as soon as practicable. The above announcements will be made via press releases on the website of Information Services Department (This link will open in a new windowhttp://www.info.gov.hk/gia/general/today.htm).
6. Details of award of this contract will be published on the Internet at This link will open in a new windowhttps://pcms2.gld.gov.hk/iprod/#/scn00101?lang-setting=en-US.