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About Us

Performance Pledges

By Services
Boards and Councils Office
Child Assessment Service
Chinese Medicine Division
Clinical Genetic Service
Drug Office
Elderly Health Service
Family Health Service
Forensic Pathology Service
Office for Regulation of Private Healthcare Facilities
Port Health
Radiation Health
School Dental Care Service
Social Hygiene Service
Special Preventive Programme for AIDS and Hepatitis B
Student Health Service
Surveillance and Epidemiology Branch
Travel Health Centres
Tuberculosis and Chest Service
Dental Service for Civil Servants and their Dependants
Families Clinics for Civil Servants and their Dependants

 


Boards and Councils Office

Services Target Annual Achievement (2017-18)
Processing of registration applications from healthcare professionals 10 working days 100%
Investigating complaints against healthcare professionals 14 working days 100%
Informing applicants of the decisions made by the respective Boards/ Councils for new registration and restoration cases 10 working days 100%

Child Assessment Service

Services Target Annual Achievement (2017-18)
First appointment for new cases 3 weeks 100%
Clients on scheduled appointment 60 minutes
of specified time
100%
Completion of assessment of new cases 6 months 53.3%

Chinese Medicine Division

Services Target Annual Achievement (2017-18)
Processing of applications from Chinese Medicine Practitioners (Registration, Limited Registration, Practicing Certificate) 10 working days 100%
Pre-licensing inspection of trading premises of Chinese medicines traders after receipt of completed application form and all supporting documents 2 weeks 100%
Issuance of Chinese medicines trader licences for new and renewal applications upon payment of a prescribed fee 20 working days 100%
Issuance of "Confirmation receipt of application for proprietary Chinese medicine registration" upon receipt of duly completed application form and all relevant documents for registration 14 working days 100%
Issuance of "Certificate of registration of proprietary Chinese medicine" for proprietary Chinese medicine assessed to have met the registration requirements upon payment of a prescribed fee 20 working days 100%

Clinical Genetic Service

Services Target Annual Achievement (2017-18)
Appointment for pregnant women on referral 1 week 100%
Assessment of suspected cases of congenital hypothyroidism 2 weeks
after birth
100%

Drug Office

Services Target Annual Achievement (2017-18)
Registration of pharmaceutical products 5 months 98.1%
Licences for import and export of pharmaceutical products 2 working days 99.9%
Inspection of licensed retail drug premises Twice a year
per premises
100%
Permits, licences or certificates for pharmaceutical wholesalers, retailers and manufacturers 2 months 100%
Free Sale Certificate of pharmaceutical products 7 working days 100%
Certificate of pharmaceutical products 12 working days 100%
Certificate for Clinical Trial / Medicinal Test 3 months 100%

Elderly Health Service

Services Target Annual Achievement (2017-18)
Providing clinical service to clients on scheduled appointment at Elderly Health Centres 30 minutes
of specified time
100%
Arranging booking of health promotion activities for clients of Visiting Health Teams 2 working days 100%

Family Health Service

Services Target Annual Achievement (2017-18)
Clients at Maternal & Child Health Centres 20 minutes
after registration
100%
Clients on scheduled appointment at Woman Health Centres 30 minutes
of specified time
100%

Forensic Pathology Service

Services Target Annual Achievement (2017-18)
Bodies ready to be released after completion of autopsy 1 working day 100%

Office for Regulation of Private Healthcare Facilities

Services Target Annual Achievement (2017-18)
Inspection of private hospitals (including maternity homes) registered under the Hospitals, Nursing Homes and Maternity Homes Registration Ordinance Not less than twice a year per institution 100%
Inspection of nursing homes registered under the Hospitals, Nursing Homes and Maternity Homes Registration Ordinance Not less than once a year per institution 100%

Port Health

Services Target Annual Achievement (2017-18)
Grant of Free Pratique 30 minutes 99.0%
Cremation Permit 1 hour 100%
Ship Sanitation Control Certificate /
Ship Sanitation Control Exemption
Certificate
4 working days 100%
International Certificate of Vaccination or Prophylaxis (Yellow Fever) Same session after registration 100%
Permit for Importation / Transshipment of Human Remains 1 working day 100%
Permit for Importation / Transshipment of Biological Materials 3 working days 100%

Radiation Health

Services Target Annual Achievement (2017-18)
Licences for radioactive substance or irradiating apparatus requiring site preparation 8 weeks 100%
Permits for moving radioactive substance 3 working days 99.7%

School Dental Care Service

Services Target Annual Achievement (2017-18)
Students on scheduled appointment 30 minutes
of specified time
99.8%
Enrolled students with urgent need Same session
after registration
100%

Social Hygiene Service

Services Target Annual Achievement (2017-18)
Appointment for clients with sexually transmitted infections Same day
after registration
100%
Appointment for urgent new dermatology cases 8 weeks 99.0%

Special Preventive Programme for AIDS and Hepatitis B

Services Target Annual Achievement (2017-18)
Appointment for HIV antibody screening 1 week 97.9%
Appointment for new clients 14 working days 100%

Student Health Service

Services Target Annual Achievement (2017-18)
Students on scheduled appointment 30 minutes
of specified time
100%

Surveillance and Epidemiology Branch

Services Target Annual Achievement (2017-18)
Investigating reports of outbreaks of communicable diseases 24 hours 100%

Travel Health Centres

Services Target Annual Achievement (2017-18)
Clients on scheduled appointment 15 minutes
of specified time
100%

Tuberculosis and Chest Service

Services Target Annual Achievement (2017-18)
TB Patients requiring anti-TB treatment Same day
after registration
100%
Appointment for Pneumoconiosis cases requiring assessment for compensation 4 weeks 100%

Dental Service for Civil Servants and their Dependants

Services Target Annual Achievement (2017-18)
Appointment for new clients 6 months 96.8%
Clients on scheduled appointment 30 minutes
of specified time
100%
Clients with urgent conditions Same session
after registration
100%

Families Clinics for Civil Servants and their Dependants

Services Target Annual Achievement (2017-18)
Clients on scheduled appointment 30 minutes
of specified time
100%
  Last Revision Date : 7 Dec 2018