|
Performance Pledges
Boards
and Councils Office |
| Services |
Target |
Annual
Achievement
(2007/08) |
| Processing of registration applications from
healthcare professionals |
10 working days |
100% |
| Investigating complaints against healthcare
professionals |
14 working days |
99.5% |
| Informing applicants of the decisions made
by the respective Boards/ Councils for new registration and
restoration cases |
10 working days |
99.8%
(Apr to Sep 2008) |
| Child
Assessment Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| First appointment for new
cases |
3 weeks |
100% |
| Clients on scheduled appointment
|
60 minutes
of specified time |
100% |
| Completion of assessment
of new cases |
6 months |
96.3% |
| Chinese Medicine Division |
| Services |
Target |
Annual Achievement
(2007/08) |
| Processing of applications from Chinese Medicine Practitioners (Registration, Limited Registration, Practicing Certificate) |
10 working days |
100% |
| Pre-licensing inspection of trading premises
of Chinese medicines traders after receipt of completed application
form and all supporting documents |
2 weeks |
78.3% |
| Clinical
Genetic Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Appointment for pregnant
women on referral |
1 week |
100% |
| Assessment of suspected
cases of congenital hypothyroidism |
2 weeks
after birth
|
100% |
| Elderly
Health Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Clients on scheduled appointment
at Elderly Health Centres |
30 minutes
of specified time |
100% |
| Confirming booking of health
promotion activities from clients of Visiting
Health Teams |
2 working
days
|
99.9% |
| Family
Health Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Clients at Maternal &
Child Health Centres |
20 minutes
after registration |
100% |
| Clients on scheduled appointment
at Woman Health Centres |
30 minutes
of specified time
|
100% |
| Forensic
Pathology Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Bodies ready to be released
after completion of autopsy |
1 working
day |
100% |
| Healthcare
Institutions Registration |
| Services |
Target |
Annual Achievement
(2007/08) |
| Inspection of licensed
institutions registered under the Hospitals,
Nursing Homes and Maternity Homes Registration
Ordinance |
At least
once a year
per institution |
100% |
| Pharmaceutical
Service |
| Services |
Target |
Annual
Achievement
(2007/08) |
| Registration of pharmaceutical products |
5 months |
97.5% |
| Licences for import and export of pharmaceutical
products |
2 working days |
100% |
| Inspection of licensed retail drug premises |
Twice a year
per premises
|
100% |
Permits, licences or certificates for pharmaceutical
wholesalers, retailers, manufacturers, importers and
exporters |
2 months
|
100% |
| Free Sale Certificate of pharmaceutical products
|
12 working days |
100%
(Apr to Sep 2008) |
| Certificate of pharmaceutical products |
12 working days |
100%
(Apr to Sep 2008) |
Certificate for Clinical Trial / Medicinal
Test 
|
3 months |
100%
(Sep 2008) |
| Port
Health |
| Services |
Target |
Annual Achievement
(2007/08) |
| Grant of Radio-pratique |
30 minutes |
98.3% |
| Cremation Permit |
1 hour |
100% |
Ship Sanitation Control Certificate
/
Ship Sanitation Control Exemption
Certificate |
4 working days |
100% |
| International Certificate of
Vaccination or Prophylaxis (Yellow Fever) |
Same session after registration |
100% |
| Permit for Importation / Transshipment
of Human Remains |
1 working day |
99.2% |
| Permit for Importation / Transshipment
of Biological Materials |
3 working days |
99.5% |
| Radiation
Health |
| Services |
Target |
Annual Achievement
(2007/08) |
| Licences for radioactive
substance or irradiating apparatus requiring
site preparation |
8 weeks |
100% |
| Permits for moving radioactive
substance |
3 working
days |
100% |
| School
Dental Care Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Students on scheduled appointment |
30 minutes
of specified time |
99.8% |
| Enrolled students with
urgent need |
Same session
after registration |
100% |
| Social
Hygiene Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Appointment for clients
with sexually transmitted infections |
Same day
after registration |
100% |
| Appointment for new skin
cases |
12 weeks |
70.1% |
| Special
Preventive Programme for AIDS and Hepatitis B |
| Services |
Target |
Annual Achievement
(2007/08) |
| Appointment for HIV antibody
screening |
1 week |
100% |
| Appointment for new clients |
5 working
days |
73.3% |
| Student
Health Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Students on scheduled appointment |
30 minutes
of specified time |
100% |
| Surveillance
and Epidemiology Branch |
| Services |
Target |
Annual Achievement
(2007/08) |
| Investigating reports of
outbreaks of communicable diseases |
24 hours |
100% |
| Travel
Health Centres |
| Services |
Target |
Annual Achievement
(2007/08) |
| Clients on scheduled appointment |
15 minutes
of specified time |
100% |
| Tuberculosis
and Chest Service |
| Services |
Target |
Annual Achievement
(2007/08) |
| Clients at Chest Clinics |
Same day
after registration |
99.0% |
| Appointment for Pneumoconiosis
cases requiring assessment for compensation |
4 weeks |
100% |
| Dental
Service for Civil Servants and their Dependants |
| Services |
Target |
Annual Achievement
(2007/08) |
| Appointment for new clients |
6 months |
91.5% |
| Clients on scheduled appointment |
30 minutes
of specified time |
100% |
| Clients with urgent conditions
|
Same session
after registration |
100% |
| Families
Clinics for Civil Servants and their Dependants |
| Services |
Target |
Annual Achievement
(2007/08) |
| Clients on scheduled appointment |
30 minutes
of specified time |
100% |
|
