About Us
Performance Pledges
Boards and Councils Office
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Processing of registration applications from healthcare professionals | 10 working days | 100% |
| Investigating complaints against healthcare professionals | 14 working days | 100% |
| Informing applicants of the decisions made by the respective Boards/ Councils for new registration and restoration cases | 10 working days | 100% |
Child Assessment Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| First appointment for new cases | 3 weeks | 100% |
| Clients on scheduled appointment | 60 minutes of specified time | 100% |
| Completion of assessment of new cases | 6 months | 70.0% |
Chinese Medicine Regulatory Office
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Processing of applications from Chinese Medicine Practitioners (Registration, Limited Registration, Practicing Certificate) | 10 working days | 100% |
| Pre-licensing inspection of trading premises of Chinese medicines traders after receipt of completed application form and all supporting documents | 2 weeks | 100% |
| Issuance of Chinese medicines trader licences for new and renewal applications upon payment of a prescribed fee | 20 working days | 100% |
| Issuance of "Confirmation receipt of application for proprietary Chinese medicine registration" upon receipt of duly completed application form and all relevant documents for registration | 14 working days | 100% |
| Issuance of "Certificate of registration of proprietary Chinese medicine" for proprietary Chinese medicine assessed to have met the registration requirements upon payment of a prescribed fee | 20 working days | 100% |
Clinical Genetic Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Appointment for pregnant women on referral | 1 week | 100% |
| Assessment of suspected cases of congenital hypothyroidism | 2 weeks after birth | 100% |
Communicable Disease Branch
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Investigating reports of outbreaks of communicable diseases | 24 hours | 100% |
Drug Office
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Registration of pharmaceutical products | 5 months | 100% |
| Licences for import and export of pharmaceutical products | 2 working days | 100% |
| Inspection of licensed retail drug premises | Twice a year per premises | 100% |
| Permits, licences or certificates for pharmaceutical wholesalers, retailers and manufacturers | 2 months | 100% |
| Free Sale Certificate of pharmaceutical products | 7 working days | 100% |
| Certificate of pharmaceutical products | 12 working days | 100% |
| Certificate for Clinical Trial / Medicinal Test | 3 months | 100% |
Elderly Health Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Providing clinical service to clients on scheduled appointment at Elderly Health Centres | 30 minutes of specified time | 100% |
| Arranging booking of health promotion activities for clients of Visiting Health Teams | 2 working days | 100% |
Family Health Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Attending clients at Maternal & Child Health Centres | 20 minutes after registration | 100% |
| Attending clients on scheduled appointment at Woman Health Centres | 30 minutes of specified time | 100% |
Forensic Pathology Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Bodies ready to be released after completion of autopsy | 1 working day | 100% |
Health Technology and Advisory Division for Animal Experiment Licence
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Processing of applications for licence, permit or endorsement on animal experiment upon receiving all requested information | 95% of license within 6 weeks | 100% |
Office for Regulation of Private Healthcare Facilities
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Inspection of private hospitals licensed under the Private Healthcare Facilities Ordinance (Cap. 633) | At an average of twice a year | 100% |
| Inspection of day procedure centres licensed under the Private Healthcare Facilities Ordinance (Cap. 633) | At an average of once a year | 100% |
Port Health Division
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Grant of Free Pratique | 30 minutes | 99.4% |
| Cremation Permit | 1 hour | 100% |
| Ship Sanitation Control Certificate / Ship Sanitation Control Exemption Certificate | 4 working days | 100% |
| International Certificate of Vaccination or Prophylaxis (Yellow Fever) | Same session after registration | 100% |
| Permit for Importation / Transshipment of Human Remains | 1 working day | 100% |
| Permit for Importation / Transshipment of Biological Materials | 3 working days | 100% |
Radiation Health Division
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Licences for radioactive substance or irradiating apparatus requiring site preparation | 8 weeks | 100% |
| Permits for moving radioactive substance | 3 working days | 100% |
School Dental Care Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Students on scheduled appointment | 30 minutes of specified time | 99.8% |
| Enrolled students with urgent need | Same session after registration | 100% |
Social Hygiene Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Appointment for clients with sexually transmitted infections | Same day after registration | 100% |
| Appointment for urgent new dermatology cases | 8 weeks | 100% |
Special Preventive Programme for AIDS and Hepatitis B
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Appointment for HIV antibody screening | 1 week | 100% |
| Appointment for new clients | 14 working days | 100% |
Student Health Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Students on scheduled appointment | 30 minutes of specified time | 100% |
Travel Health Centres
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Clients on scheduled appointment | 15 minutes of specified time | 100% |
Tuberculosis and Chest Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| TB Patients requiring anti-TB treatment | Same day after registration | 100% |
| Appointment for Pneumoconiosis cases requiring assessment for compensation | 4 weeks | 100% |
Civil Servants Dental Service
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Appointment for new clients | 90% of appointment within 6 months | - ^ |
| Clients on scheduled appointment | 30 minutes of specified time | 97.1% |
| Clients with urgent conditions | Same session after registration | 100% |
^ Amid the COVID-19 epidemic, civil service eligible persons’ booking of new dental cases was suspended for seven months between March and September 2022. The Department will continue to keep the performance target under review, pending assessment of the impact of the Pilot Scheme on Dental Services (Dental Scaling) on the number of new dental cases to be provided.
Families Clinics for Civil Servants and their Dependants
| Services | Target | Annual Achievement (2022-23) |
|---|---|---|
| Clients on scheduled appointment | 30 minutes of specified time | 100% |
19 Feb 2024